After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution. Follow the instructions provided by the assistant to find and resolve Microsoft Office 365 problems. Some of them allow users to get updates before the main release while others provide updates at a later time. The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration.

Manage licenses

You can also choose to have users sign into the Office 365 portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves. If you're not sure what plan you have, follow the steps in What Office 365 for business subscription do I have? Admins should also see the Office for business tab for more general Office installation issues.

I get a "Stop, you should wait to install Office 2016" error

If you have a disorganized folder or keep too many files, it’s easy to make the mistake of deleting the wrong file and sending it to the recycle bin. Fortunately, documents that were sent to the recycle bin aren’t immediately and permanently removed. If the "Enter Password" window is still open, select "Forgot password?

How can you fix that problem using the Microsoft Account Recovery Form?

Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful, below, and leaving us a comment. If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them. This could happen because of a delay between your initial sign in and Office 365 for business setting up your environment. To troubleshoot Mac activation issues, see the "Activation" section in What to try if you can't install or activate Office for Mac. If you've used up your five installs and want to install Office on another computer, you have to deactivate an installation. If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background.

How do I troubleshoot an Office 365 issue?
Use the Microsoft 365 activation troubleshooter to resolve Microsoft 365 subscription activation issues.Select the button below to start the activation troubleshooter. Start.Click Open if you get a pop-up window indicating This site is trying to open Get Help.Follow the prompts in the Get Help window.

Excel check troubleshooter

Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network. Below I will list a few things that can cause update problems in Office 365. When you fill out that form, there are few things you can do to improve your chances of recovery of that account. Another possible cause is that your administrator has changed your password, without informing you about that. You should ask him to provide you with credentials that will Troubleshooting Outlook sync problems enable you to sign in. The programs included in Office 365 can make your business’s operations and systems run smoothly.

The first step is to ensure you are signing in with the correct account.If the Install button is grayed out, your Office 365 subscription might have expired.Keep in mind that the files you delete can temporarily consume storage space.If the file is not present here, you can manually upload it from the source device to OneDrive to make it appear on other devices.Check the version of Microsoft Office installed on your computer and your subscription name and expiry date.Derek has a passion for working with people and helping them solve problems.If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background.

When you install Office 2016, all the applications that came with your particular Office product are installed at the same time. In addition, with Office for business plans only admins responsible for managing Microsoft 365 in their organization can do certain tasks. Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs. When we are working with third-party software we might encounter some problems – it’s obvious and normal.

Once a connection is established to Microsoft licensing servers, the license is renewed. Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other services. As the Office 365 for business admin, you're responsible for Managing user software in Office 365. You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business.